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Ticketing FAQs


You can browse our most asked questions on the right. Simply click a question to see it’s answer.

Can’t find your answer here? Contact us at the Music Academy Ticket Office 805-969-8787

What if I forget my password?

The system will prompt you to enter your password and if you forget it, you can press a button to be sent a link to your email to create a new password.

Where do I see information about the concerts?

Click on “Events” or the calendar icon at the top of the homepage to view events.

Do I get the same seats I had the year prior?

Yes, subscription seats carry over. Make sure you log into your account to purchase your series.

What if I want to purchase tickets with a friend?

Either purchase them on one account or call the Ticket Office for assistance.

When will the tickets be emailed to me?

You will receive a emailed receipt for your transaction first, then you will receive a second email with your eTickets as pdf attachments.

How do I use the eTickets when I arrive at an event?

You can show your eTicket on your phone to be scanned by an usher, or you may print the pdf out at home and bring it to be scanned.

What if I make a mistake and purchase the wrong ticket?

Please contact the Ticket Office for assistance.

I purchased a ticket for an event I will not be able to attend. Can I return the ticket?

Please phone the Ticket Return Hotline at 805-565-5400 at least 24 hours prior to the event to donate your tickets back to the Academy. We will provide written acknowledgement of your tax-deductible contribution.

How do I tell which eTickets are for which event?

eTickets are sorted chronologically by type of event. For example, eTickets to Clarinet Masterclasses are sorted together chronologically. You will need to open the attachment to view the eTicket.

I purchased multiple tickets to a single event. Will I receive all of those at once?

Yes, eTickets for the same event will appear in a single file. 

I’ve lost my eTicket email… Where can I find my tickets?

All eTickets are available in your account on When signed into your account, go to “Account” and click “Print at Home Tickets” to see all your eTickets for the season in one convenient place. 

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