Ticketing FAQs

Series subscriptions and special events go on sale starting April 10 at 10 am. 

Individual tickets go on sale starting May 1 at 10 am. 

Vivace Donor levels and up receive early access on-sale dates as a special benefit. Contract the Ticket Office for more information regarding early access dates for your donor level.

Community Access Tickets ($10)  go on sale June 13 at 10 am for the 2025 Summer Music Festival. Community Access Tickets will be available in person and online. Due to a high number of in-person traffic, phone calls will be delayed. Community Access Tickets are subject to availability.

The Community Access Ticket program is designed to ensure low-to-moderate income households in Santa Barbara County have access to the magic of music by providing subsidized tickets to more than 120 performances.

The Community Access Ticket program is made possible in the loving memory of Linda Sawyer Frankel.

The Music Academy's 7-17s FREE program welcomes families to bring young people to Festival events, fostering lifelong appreciation of the performing arts. Young people ages 7-17 can receive a ticket free of charge when accompanied by a ticketed adult. Available online and in person, while tickets are available.

What if I forget my password?

When you go to login, click the “Forgot password” icon for an email to be sent to reset your password. After providing your email, click “send verification email” for the reset password email to send. Follow the set of instructions in the email that you receive in order to reset your password

Reserve your picnic tables online.

Gather together for pre-concert picnics at the Academy this summer!

We have 9 picnic eligible concerts to enjoy, and made them easy to reserve with your ticket order. 

• Simply order a picnic-eligible ticket and add a picnic table reservation at no additional cost. Learn more at musicacademy.org/picnic.
• For assistance with reserving your table, please contact our Ticket Office at 805-969-8787 or ticketoffice@musicacademy.org.

How do you redeem a Masterclass Voucher Pack?

In order to obtain your tickets for the masterclasses you wish to attend, you need to select your tickets ahead of time. This ensures that our classes don’t exceed capacity and everyone has a seat.

Once you have redeemed your tickets, you will receive an email with a PDF file that contains all of your e-tickets. Please have your e-ticket ready upon arrival so our ushers can scan you in at the door.

To redeem our Masterclass Voucher Pack tickets, please follow the steps below:

• Sign in to your Music Academy account at musicacademy.org.
• Once you have signed in to your Music Academy account, you will be able to add your tickets to your cart for each masterclass you wish to attend.
• Once you have filled your cart with all your desired tickets, you will “checkout” and the Masterclass Voucher Pack will automatically deduct the cost up to 20 tickets total.
• After you have completed the transaction, you will receive an email containing your e-tickets. Your e-ticket is your ticket in to the class!

Do I get the same seats I had the year prior? Yes, subscription seats carry over each year. 2024 subscription series seats are available to renew for the 2025 Summer Music Festival until April 30, 2025. On May 1, 2025, any seats that were not renewed will be released for individual ticket sales. Make sure you log into your account to purchase your series.

• Lobero Theatre
• Hahn Hall
• The Granada Theatre, Orchestra Level
• The Granada Theatre, Balcony

All Music Academy performance venues offer wheelchair accessible seating and companion seating. Please contact the Ticket Office to reserve wheelchair seating or to inquire about ADA seating options.

As a courtesy to our artists and your fellow patrons, please turn off all mobile devices, watch alarms, and other electronic devices prior to the concert, and refrain from talking during the performance.

Where do I see information about the concerts?

Click on “Events” or the calendar icon at the top of the homepage to view events. After you select an event, you will be redirected to the event page with information specific to that concert. 

Food and drink are prohibited within all Music Academy performance venues, except bottle water.

As a courtesy to our artists and your fellow patrons, latecomers and those who exit the theatre during a performance will need to wait until an appropriate interval, as determined by the performance management, to enter the hall.

Hahn Hall is equipped with a Hearing Loop system, a wireless technology that transmits speech or music on stage directly to guests’ cochlear implants and hearing aids with T-coils.

To inquire about personal belongings that may have been left in the building, please contact the Ticket Office.

Multiple handicapped parking spaces are available on the Academy campus for those with placards and plates. Parking on the Academy campus is always free.

Photography and recording are not permitted during Academy performances. 

Your use of a ticket constitutes acknowledgement of willingness to appear in photographs, video and film taken in public areas of the Academy campus and grants the Academy permission to utilize ticket holder’s voice, image, and likeness in any media, advertisement, or promotion.

What if I want to purchase tickets with a friend?

Either purchase them on one account or call the Ticket Office for assistance.

Only trained service animals and service animals in training for patrons with disabilities are allowed inside Music Academy performance venues. Service animals must be leashed or harnessed at all times and remain with their owner. Service animals must sit with their owner inside a venue and cannot block an aisle. Any service animal causing a disturbance or posing a safety threat may be asked to leave.

When will the tickets be emailed to me?

After you complete a transaction, you will receive 2 emails from our ticket office. The first email will contain confirmation of your transaction. The second email will contain a PDF file with all of your eTickets. You should receive these emails within the same day that you complete the transaction. If you do not receive an email, please call the Ticket Office at 805-969-8787 for assistance. Please note that all Granada eTickets will be delivered 24 hours prior to the concert by the Granada Box Office.

How do I use the eTickets when I arrive at an event?

You can show your eTicket on your phone to be scanned by an usher, or you may print the pdf out at home and bring it to be scanned.

What if I make a mistake and purchase the wrong ticket?

Please contact the Ticket Office for assistance.

I purchased a ticket for an event I will not be able to attend. Can I return the ticket?

Please phone the Ticket Return Hotline at 805-565-5400 at least 24 hours prior to the event to donate your tickets back to the Academy. We will provide written acknowledgement of your tax-deductible contribution.

How do I tell which eTickets are for which event?

eTickets are sorted chronologically by type of event. For example, eTickets to Clarinet Masterclasses are sorted together chronologically. You will need to open the attachment to view the eTicket.

I purchased multiple tickets to a single event. Will I receive all of those at once?

Yes, eTickets for the same event will appear in a single file. 

I’ve lost my eTicket email… Where can I find my tickets?

All eTickets are available in your account on musicacademy.org. When signed into your account, go to “Account” and click “Print at Home Tickets” to see all your eTickets for the season in one convenient place.