Ticketing FAQs

When do tickets go on sale for the 2024-25 Mariposa Concert Series?

Wednesday, September 4, 2024 at 10 am.

When do tickets go on sale for the 2025 Summer Music Festival?

Our 2025 Summer Music Festival has not been announced yet. 

When do Community Access tickets go on sale?

Community Access tickets will be available for our 2024-25 Mariposa Concert Series beginning on September 4 at 10 am, subject to availability. Tickets are available by phone or online. 

The Community Access Ticket program is designed to ensure low-to-moderate income households in Santa Barbara County have access to the magic of music by providing subsidized tickets to more than 130 performances.

The Community Access Ticket program is made possible in the loving memory of Linda Sawyer Frankel.

The Music Academy's 7-17s FREE program welcomes families to bring young people to Festival events, fostering lifelong appreciation of the performing arts. Young people ages 7-17 can receive a ticket free of charge when accompanied by a ticketed adult. Available online and in person, while tickets are available.

What if I forget my password?

When you go to login, click the “Forgot password” icon for an email to be sent to reset your password. After providing your email, click “send verification email” for the reset password email to send. Follow the set of instructions in the email that you receive in order to reset your password

Where do I see information about the concerts?

Click on “Events” or the calendar icon at the top of the homepage to view events. After you select an event, you will be redirected to the event page with information specific to that concert. 

What if I want to purchase tickets with a friend?

Either purchase them on one account or call the Ticket Office for assistance.

When will the tickets be emailed to me?

After you complete a transaction, you will receive 2 emails from our ticket office. The first email will contain confirmation of your transaction. The second email will contain a PDF file with all of your eTickets. You should receive these emails within the same day that you complete the transaction. If you do not receive an email, please call the Ticket Office at 805-969-8787 for assistance. 

How do I use the eTickets when I arrive at an event?

You can show your eTicket on your phone to be scanned by an usher, or you may print the pdf out at home and bring it to be scanned.

What if I make a mistake and purchase the wrong ticket?

Please contact the Ticket Office for assistance.

I purchased a ticket for an event I will not be able to attend. Can I return the ticket?

Please phone the Ticket Return Hotline at 805-565-5400 at least 24 hours prior to the event to donate your tickets back to the Academy. We will provide written acknowledgement of your tax-deductible contribution.

I purchased multiple tickets to a single event. Will I receive all of those at once?

Yes, eTickets for the same event will appear in a single file. 

I’ve lost my eTicket email… Where can I find my tickets?

All eTickets are available in your account on musicacademy.org. When signed into your account, go to “Account” and click “Print at Home Tickets” to see all your eTickets for the season in one convenient place. 

Are you still presenting the Met Live in HD series in Hahn Hall?

Music Academy will not be presenting the 2023-2024 Met Live in HD season. 

The live broadcasts of Met Live in HD will be shown at the Metropolitan Metro 4 Theatre in downtown Santa Barbara.