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Ticketing FAQs

Questions?

You can browse our most asked questions on the right. Simply click a question to see it’s answer.

Can’t find your answer here? Contact us at the Music Academy Ticket Office 805-969-8787

When is the Ticket Office open?

The Ticket Office is open weekdays 10 am – 5 pm and can be reached by phone (805-969-8787) or email (ticketoffice@musicacademy.org).

The Carsey Ticket Office will be open in person for the 2026 Summer Music Festival.

The Carsey Ticket Office is not open in person during our off-season. To purchase tickets for our 2025-26 Mariposa Concert Series, please visit our website at musicacademy.org/mariposa or call our office at 805-969-8787.

When do tickets go on sale for the 2025-26 Mariposa Concert Series?

September 3, 2025 at 10 am

When do tickets go on sale for the 2026 Summer Music Festival?

Our 2026 Summer Music Festival has not been announced yet. 

The Music Academy's 7-17s FREE program welcomes families to bring young people to Festival events, fostering lifelong appreciation of the performing arts. Young people ages 7-17 can receive a ticket free of charge when accompanied by a ticketed adult. Available online and in person, while tickets are available.
What if I forget my password?

When you go to login, click the “Forgot password” icon for an email to be sent to reset your password. After providing your email, click “send verification email” for the reset password email to send. Follow the set of instructions in the email that you receive in order to reset your password

What if I want to purchase tickets with a friend?

Either purchase them on one account or call the Ticket Office for assistance.

When will the tickets be emailed to me?

After you complete a transaction, you will receive 2 emails from our ticket office. The first email will contain confirmation of your transaction. The second email will contain a PDF file with all of your eTickets. You should receive these emails within the same day that you complete the transaction. If you do not receive an email, please call the Ticket Office at 805-969-8787 for assistance. 

How do I use the eTickets when I arrive at an event?

You can show your eTicket on your phone to be scanned by an usher, or you may print the pdf out at home and bring it to be scanned.

What if I make a mistake and purchase the wrong ticket?

Please contact the Ticket Office for assistance.

I purchased a ticket for an event I will not be able to attend. Can I return the ticket?

Please phone the Ticket Return Hotline at 805-565-5400 at least 24 hours prior to the event to donate your tickets back to the Academy. We will provide written acknowledgement of your tax-deductible contribution.

I purchased multiple tickets to a single event. Will I receive all of those at once?

Yes, eTickets for the same event will appear in a single file. 

I’ve lost my eTicket email… Where can I find my tickets?

All eTickets are available in your account on musicacademy.org. When signed into your account, go to “Account” and click “Print at Home Tickets” to see all your eTickets for the season in one convenient place.