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Ticketing FAQs

Questions?

You can browse our most asked questions on the right. Simply click a question to see it’s answer.

Can’t find your answer here? Contact us at the Music Academy Ticket Office 805-969-8787

When is the Ticket Office open?

The Ticket Office is open weekdays 10 am – 5 pm and can be reached by phone (805-969-8787) or email (ticketoffice@dev.musicacademy.org).

The Carsey Ticket Office will be open in person from Monday, June 5 – Friday, August 4 for the 2023 Summer Festival.

When do tickets go on sale for the 2023 Summer Festival?

Series subscriptions and special events go on sale to the public starting Friday, April 28, 2023 at 10 am. Individual tickets go on sale to the public starting Wednesday, May 17, 2023 at 10 am. If you a member of the Vivace Donor Society or Encore Society, please call the Ticket Office to learn about special pre-sale access.

When do Community Access tickets go on sale?

Community Access tickets go on sale Friday, June 9, 2023 at 10 am. Community Access tickets will be available online or in­-person, subject to availability.

 

What if I forget my password?

When you go to login, click the “Forgot password” icon for an email to be sent to reset your password. After providing your email, click “send verification email” for the reset password email to send. Follow the set of instructions in the email that you receive in order to reset your password

How do you redeem a Masterclass Voucher Pack?

In order to obtain your tickets for the masterclasses you wish to attend, you need to select your tickets ahead of time. This ensures that our classes don’t exceed capacity and everyone has a seat.

Once you have redeemed your tickets, you will receive an email with a PDF file that contains all of your e-tickets. Please have your e-ticket ready upon arrival so our ushers can scan you in at the door.

To redeem our Masterclass Voucher Pack tickets, please follow the steps below:

  • Sign in to your Music Academy account at staging-musicacademy.kinsta.cloud.
  • Once you have signed in to your Music Academy account, you will be able to add your tickets to your cart for each masterclass you wish to attend.
  • Once you have filled your cart with all your desired tickets, you will “checkout” and the Masterclass Voucher Pack will automatically deduct the cost up to 20 tickets total.
  • After you have completed the transaction, you will receive an email containing your e-tickets. Your e-ticket is your ticket in to the class!

Where do I see information about the concerts?

Click on “Events” or the calendar icon at the top of the homepage to view events. After you select an event, you will be redirected to the event page with information specific to that concert. 

Do I get the same seats I had the year prior?

Yes, subscription seats carry over each year. 2022 subscription series seats are available to renew for the 2023 Summer Festival. Make sure you log into your account to purchase your series.

What if I want to purchase tickets with a friend?

Either purchase them on one account or call the Ticket Office for assistance.

When will the tickets be emailed to me?

After you complete a transaction, you will receive 2 emails from our ticket office. The first email will contain confirmation of your transaction. The second email will contain a PDF file with all of your eTickets. You should receive these emails within the same day that you complete the transaction. If you do not receive an email, please call the Ticket Office at 805-969-8787 for assistance. Please note that all Granada eTickets will be delivered 24 hours prior to the concert by the Granada Box Office.

How do I use the eTickets when I arrive at an event?

You can show your eTicket on your phone to be scanned by an usher, or you may print the pdf out at home and bring it to be scanned.

What if I make a mistake and purchase the wrong ticket?

Please contact the Ticket Office for assistance.

I purchased a ticket for an event I will not be able to attend. Can I return the ticket?

Please phone the Ticket Return Hotline at 805-565-5400 at least 24 hours prior to the event to donate your tickets back to the Academy. We will provide written acknowledgement of your tax-deductible contribution.

How do I tell which eTickets are for which event?

eTickets are sorted chronologically by type of event. For example, eTickets to Clarinet Masterclasses are sorted together chronologically. You will need to open the attachment to view the eTicket.

I purchased multiple tickets to a single event. Will I receive all of those at once?

Yes, eTickets for the same event will appear in a single file. 

I’ve lost my eTicket email… Where can I find my tickets?

All eTickets are available in your account on staging-musicacademy.kinsta.cloud. When signed into your account, go to “Account” and click “Print at Home Tickets” to see all your eTickets for the season in one convenient place. 

SUBSCRIBER EARLY ACCESS

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One of the most valuable benefits of subscribing is early access to our signature special events.
You must be logged into your account to gain early access.

Once logged in, if you have access to book the subscriber early-access event below, you will be prompted to choose your seats. Otherwise, you will be able to book this event on the single ticket on-sale date.